If you are interested in one of our vacancies, call us at (630) 780-5020 or email us at email@example.com for additional information about the residence or to schedule a showing.
To apply for a residence, contact us and we will set up a time for you to come into our office to process your paperwork and begin the screening process. All applicants need the birth certificates and social security cards for all family families that will be living in the residence as well as fifty dollars to process screening. If you are applying for the Rental Housing Support Program (RHSP), the following information may also be necessary. Please be aware that not all documents will apply to every prospective tenant.
Chicago RE Investments, LLC collects monthly rent and provides late notices to tenants who have unpaid balances on their accounts. Rent is due on the first day of the month and considered late if paid after the fifth. If payment is not fully made before the sixth of the month, a late fee will be charged to the tenant’s account. Tenants have several different options available to pay rent, including payment through mail, drop box, tenant portal, square invoice and Walmart Payments.
Mail – Payment through mail may include checks, money orders or cash. Tenants should send their payments to the mailing address that is provided on their lease.
Drop Box – Chicago RE Investments, LLC also has a drop box outside our office door where tenants can drop off rent payments. When submitting a payment to our drop box, place your rent inside an envelope with your name and address.
Tenant Portal – Tenants can also make payments through the tenant portal in Propertyware. To access Propertyware, log into the tenant portal by following the tenant link in the login section at the top of the header or clicking here. Select the “My Payments” tab. Tenants have the option of making a one-time payment or setting up a recurring payment for each month.
To make a one-time payment, use the following set of instructions:
If you would like to set up a recurring payment, perform the following steps:
Credit Card – Chicago RE Investments, LLC can also provide a square invoice for rent with a 4% transaction fee. Tenants have the option to make a one-time payment or recurring payments for each month. To receive an invoice, call our office at (630) 780-5020 and one of our customer service representatives will be more than happy to help you.
Walmart Payment – You can also make your monthly rent payments at Walmart for a fee of $3.75. Follow the following steps to make a Walmart payment:
We know that unexpected damages to your residence can be inconvenient. At Chicago RE Investments, LLC, we have an in-house maintenance team and employ contractors that are fully equipped to provide tenants with repair services. Whether you begin to face plumbing issues, experience electrical problems, or notice other damages to the interior or exterior of your residence, we will resolve your maintenance issues in a timely fashion.
Tenants must sign a lease extension addendum every year to renew their lease. Additionally, if they are in the Rental Housing Support Program (RHSP), tenants must renew their position in the program annually. Tenants have the option of coming into the office to sign their annual recertification papers or signing them through DocuSign.
Along with their signed renewal papers, tenants in the RHSP program must send our office up to date personal documentation that reflects the household income sheet they filled out for recertification. Tenants may email the documentation to firstname.lastname@example.org or mail the papers to our post office box. Necessary documentation includes the following if applicable to the tenant:
In the anticipation of the upcoming winter and snow, please take the following safety precautions:
Property inspections are held at your residence every one to two years. Someone from your household 18 years of age or older must be home during these inspections. We will provide you with advance notice of the inspection to ensure that someone from your residence will be available when the inspectors arrive. In the event that someone in your household has tested positive for COVID-19 within the last three weeks or is displaying symptoms of COVID-19, please call the number on the inspection notice you received in the mail. If you require any maintenance done before the inspection, please submit a work order through the “Service Request” section in the tenant portal. Before the inspection, please check if smoke detectors and carbon monoxide detectors are working. Please be aware that the following items are the most likely causes of failed inspections:
Your account balance can be seen in the tenant portal in Propertyware. To access the tenant portal, follow the link at the top of the page or click here.
Rent is due on the first day of every month and late if paid after the fifth day of the month.
If rent is not fully paid after it is due, a late fee may be incurred.
Payment can be made through mail, our office drop box, the tenant portal, square invoice, or Walmart payments.
To locate a Walmart that accepts Walmart payments, click “Search Payment Centers” under the “Payments” tab on the tenant portal.
If you are in a subsidized program and experience a change in income, send documentation for your new income to your case worker. If your case worker determines that your rent portion will change, we will update your account.
Maintenance support can be requested through the tenant portal. From the tenant portal, go to the “Service Request” tab to submit a work order. After you have submitted a request, email us pictures or videos of the work that needs to be done at email@example.com or send us the images at our text servicing number.
If you are experiencing clogging in your plumbing, first pour a drain cleaner removal such as Drano down the drain since the problem may be due to a buildup of hair. If the problem persists, submit a maintenance request through the tenant portal.
If you are experiencing issues with your heater, change the batteries on the thermostat. Additionally, check if the filter for your furnace has been replaced recently and if the 20 V is turned on in the fuse box. If you still experience issues, place a work order in the tenant portal, and we will send our maintenance team out to assist you. Until our maintenance team arrives, do not turn the stove oven for heat.
Call our office at (630) 780-5020, and our maintenance team will promptly be out to resolve the issue. Until they arrive, turn off the valve for the pipes that are spraying water.
We try to provide tenants with a three to four-hour window for maintenance to arrive.
The only truly flushable item is toilet paper. Other wipes, even if they are marked as “flushable,” toilet bowl scrub pads, paper towels, Q-tips, hair, feminine hygiene products, band aids, or food items should not be flushed, as they may cause clogging.
Visit the portal by clicking the login button at the top of the page. You will be redirected to the tenant portal in Propertyware. Click “Create Account” below the “Submit” button and enter your first name, last name, email address, mailing address, city, state, and zip code. Press “Submit” to finish creating your account.
If you have forgotten your password to the tenant portal, first follow the link to the tenant portal. From there, click on the “Forgot Password?” link and enter your first name, last name, and email address in the required fields. A link to reset your password will be sent to your email. Make sure to use the reset link immediately since it will expire after 48 hours.
Someone 18 years of age or older needs to be home during the inspection times given to you. If you cannot be home or someone in your household has symptoms of COVID-19, call the number given to you on the letter informing you of your inspection to reschedule.